For unwanted goods GPSAffiliate offers a 14-day return policy. To return a product the customer should:
• Email us at email@example.com
• Telephone Customer Service on 01372 847930 or
• Write to us at the address below.
Alternatively you can always contact us via the Contact Page on this web site
After you contact us a returns number will be issued by us which must be clearly identified on an enclosed letter or on the external packaging when the Goods are returned, no markings should be made on the product or product packaging. The enclosed documentation should include proof of purchase (invoice), the returned product must be complete, and in ‘as new’ condition with original packaging. We will not accept the return under the 14-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration activated or any software updated.
All returns must be received by us within 14 days of the returns number being issued and any Goods received after that period will be dealt with on an individual basis. The customer must take all reasonable care to ensure that all returned items are suitably packaged, and that the goods are protected from damage when being returned. The customer must pay the cost of return shipping and provide us with proof of despatch to the correct address. In the event of Goods being returned without a previously allocated returns number the processing of any claim by the customer may be delayed.
Where unwanted Goods are requested to be returned more than 14 days from the date of purchase please contact us with details of your request, we reserve the right not to accept the return of unwanted, non-defective goods after the 14 day period at our absolute discretion but will deal with your enquiry reasonably.
The responsibility for ensuring that the Goods are sufficient and suitable for the Customer’s requirements rests with the Customer who should read the product descriptions and terms of sale before placing an order. The customer should enquire if he has any doubts as to the suitability of the Goods.
Unwanted Goods under Distance Selling Regulations – The Distance Selling Regulations give the Customer the right to change their mind and to cancel an order within 7 working days. Reasonable care should be taken whilst the goods remain in their possession and goods must be adequately packaged when being returned back to us. Where your purchase is covered by the Distance Selling Regulations, the 7 day cooling off period is inclusive within our 14 day returns policy.